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If a buyer hasn't paid you for an item, your first step is to contact them. After that, you have a few options.
Find out if there's an issue – for example, if they're having a problem when paying for the item.
Contact a buyer
To remind a buyer they haven't paid and to request payment, go to your sold items, find the item, then select More actions and Send invoice. If you'd like to review the payment and postage details, select Preview invoice before sending.
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If you no longer want to go through with the sale or the buyer has asked you the cancel the order, you can cancel it.
After you cancel an order, the buyer has 10 days to respond. If they don't respond within this period, the case will close automatically and the final value fee will be credited to your account.
Cancel a sale
If you think a buyer forgot to pay, or doesn't intend to pay for the item, select Report an unpaid item to open a case. You can open an unpaid item case four days after the listing has ended, up to a maximum of 32 days.
The buyer has four days to respond or pay for the item. On the fifth day, you can close the case, and an unpaid item will be recorded on the buyer's account. The final value fee will be credited to your account automatically, and you can relist the item.
Report an unpaid item
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