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If the buyer changes their mind about a purchase and wants to return an item, they may need to pay return postage costs, depending on the seller's return policy. Sellers can provide a return postage address and additional return postage information for the buyer in My eBay.
Sellers pay for return postage if there's a problem with the item. For example, if the item doesn't match the listing description, is damaged or defective or is counterfeit. Sellers can authorise the buyer to print a return postage label – the postage cost is then added to their monthly invoice – or facilitate the return in another way, such as reimbursing the buyer for postage.
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