Here's what we found for "Cancel a sale"

To cancel an order now and get a final value fee credit, click Cancel order below and select the item you want to cancel. We'll verify if your item is eligible for cancellation.

You can cancel an order within 30 days if you can't complete the sale, or if the buyer contacts you to request a cancellation. You'll receive a final value fee credit when the cancellation is complete. 

  • If the buyer already paid through PayPal, the buyer will be refunded automatically; after this the cancellation is complete.
  • If the buyer used another payment method, you'll need to refund their original payment method first. We'll ask them to confirm they received the refund in order to complete the cancellation request.

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