Here's what we found for "Buyer hasn't received the item"

If you've got tracking details, upload them so you and the buyer can track the package. Delivery confirmation from your postal carrier covers you in cases where buyers claim they didn't receive the item, as long as it was sent within your stated handling time and you've provided the tracking details to the buyer.

If the buyer hasn't received the package yet:

  • Contact the buyer to confirm that the package was sent to the correct address.
  • Contact the postal carrier to report the missing package.
  • If tracking details show that the package has been in transit for seven days (10 for international shipments), you should refund the buyer and get the package back from the postal carrier.

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