Here's what we found for "Requesting a replacement or exchange"

If you need to return an item, you can use the Return an item button to start a return request.

Replacing an item:
Some sellers may offer you the option of returning an item for a replacement instead of a refund. A replacement is an item that is exactly the same as the original item was described in the listing.

When responding to the return request, the seller may ask you to return the item for a refund, and re-order the replacement item. If the item is damaged or doesn't match the listing description, the seller will be responsible for the return postage costs.

Exchanging an item:
For exchanges – a different size or colour, for example – a seller may explicitly offer exchanges in their return policy. We ask that you contact the seller before starting a return.

The seller may ask you to return the item for a refund, and re-order the alternate item. If you're returning an item for an exchange, check the seller's return policy for who pays the return postage costs.


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