Here's what we found for "Fee credit for a returned item or an item the buyer didn't receive"

If a buyer returns an item or reports that they didn't receive it, you must refund the buyer in full, including any postage charges. Then we'll automatically issue your final value fee credit - generally within 48 hours. The insertion fee for listing the item on eBay isn't refundable.

You won't receive a final value fee credit if:

  • You issue a partial refund
  • You refund the buyer outside of eBay (such as using PayPal's Send Money)
  • The buyer or the seller asked eBay to step in and help and the case is decided in the buyer's favour


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