You are here
If you cancel a sale because you no longer want to sell the item or the buyer changed their mind, you may be able to get a credit for the final value fee. We don't credit insertion fees for a cancelled sale.
Insertion fees aren't refundable if the sale is cancelled. However, if you relist the item after the cancellation is completed and the relisted item sells, you might qualify for an insertion fee credit on the relisted item.
You're charged a final value fee when an item is sold. However, if you cancel the sale, the final value fee will be credited to your account automatically after the cancellation is completed.
Thanks for your feedback! For more help, click Contact us.